Read about their experiences and share your own! 541 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. Sort. Full-time, Part-time English. Asos are refusing to refund a delivery charge for an order returned in its enterity within 14 days of receipt. 1.9 ★ ★ ★ ★ ★ 5 % Recommend to a Friend. It probably doesn’t help me, but at least I can warn other people. Friendly and helpful- sorted my issue quickly. Things to improve. You made the mistake not me. I spoke to an advisor called Dean and he said I cannot exchange my shoes as it’s within the policy.I asked if there were any other recommendations and he mentioned that I can get a refund and re order them. I was confused as to how to return an item using their new paperless system and she provided me with the returns slip and tracking info via my email immediately. Ryan was great! The Best Bits. Very satisfied with the live chat for help with an order, someone has opened my parcel and taken on of the tops, I was really upset someone could do that, and worried I would still have to pay. Really helpful and quick to get a refund for a missing item. Very easy to use the chat option and helpful in solving my inquiries. Read about their experiences and share your own! Asos got a lot of bad reviews so I wanted to state my opinion, too. Help & Information Help Track Order Delivery & Returns Premier Delivery 10% Student Discount About ASOS About Us Careers at ASOS Corporate Responsibility Investors Site Cyber Security More … Sort. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. This is frustrating. Online fashion giants Asos and Boohoo are set to reveal further soaring sales growth as shoppers shifted towards their platforms amid lockdown restrictions. A free inside look at company reviews and salaries posted anonymously by employees. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Thanks Nicola :). Josua provided me with a timely resolution and was polite. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Efficient and Prompt service via Live chat. Also wished that I was safe and keeping well. Answer the email immediately and really solving problem. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; United States - All Cities - Texas - Dallas-Fort Worth, TX, US Area; English. | Read 81-100 Reviews out of 32,759 2.1. asos.es. J'ai créé un compte chez ASOS pour pouvoir envoyer un chèque cadeau à ma fille. I fundamentally disagree with ASOS decisions in my case. | Read 25,361-25,380 Reviews out of 59,648 61,262 people have already reviewed ASOS. The worst delivery experience in my life!Number of my appeal is 26676860It is almost one year since I made an order there (#480043058) after it came to my country I asked to send it back. Who received it? I keep on emphasizing that it’s very unfair and unacceptable then he eventually told me everything is handled, all I need to do is return the items then once the return has processed then they will give me 25% plus £10 voucher. I still do not have it, and have no tracking. I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. Your experience can help others make better choices. Once again, thank you for taking the time to review us and we wish you the very best for your future career. A guy name Pete or peter came after Beth and after I tried to communicate with him, he did not responded, I had to leave the chat myself unresolved. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. Voice your opinion today and hear what 60546 customers have already said. Clear All. STUDENTS GET 10% OFF. Visit this website www.asos.dk. Atrocious Review is ASOS. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 350 • Poor . … English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. We’re disappointed to hear your experience at ASOS wasn’t as positive as it could have been. Received 2 large bags full of my order but was missing 2 items. Read 3 more reviews about ASOS Only the latest review will count in the company's TrustScore Jennifer 1 review. A woman name Beth came in the chat, I asked Beth why has LaraMay has been replaced, she then left the chat. Still don’t have my package. l do understand on this occasion you will be disappointed by this outcome. Ordered clothes from here a couple of year ago and they are still in good condition. Dylan was really helpful and kind. Voice your opinion today and hear what 3 customers have already said. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! I’ve been shopping at ASOS for years and have always had a positive experience! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS.com Reviews 3 • Average . Reply. 60,546 people have already reviewed ASOS. They make no effort to try to look into or resolve your issue. Asos refuses to refund nor follow up with the investigation. Many of our ASOS clothing reviews indicate confusion and complications while trying to communicate and resolve problems. Search job titles . I’ve had a few issues when returning, losing my parcel etc. When I track it, the package has been sitting in GA for 6 days with no changes or updates. 3.2 ★ ★ ★ ★ ★ 53 % Recommend to a Friend. Customer Service at Its Best!! Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Share. asos.com. I opened the item and the shoes looked worn, there was dirt around the shoe, including the sole, plus pen marks. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. Since they’ve gone paper free with returns etc. That was misleading, ASOS. Join the 289 people who’ve already reviewed Asos. asos.eu. 07/12/2016. Read about their experiences and share your own! They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Thanks to her amazing customer service the experience has not put me off ordering from ASOS again! And this date keeps changing every time I reach out to them. 3.6. www. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. This is a breach of online distance selling regulations. Facebook Instagram Snapchat. Got a refund and was handled well by customer service quickly. ASOS keeps sending me the wrong return labels. Check out what 32,759 people have written so far, and share your own experience. Do you agree with ASOS’s 4-star rating? Do you agree with ASOS's TrustScore? Thank you! Voice your opinion today and hear what 350 customers have already said. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. www.asos.dk. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Read about their experiences and share your own! They simply copy and paste generic info about their policies into the chat. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. Find Reviews Filter. There was a mix up with delivery. Do you agree with ASOS.com's TrustScore? Plusieurs jours après, ma fille n'ayant toujours rien reçu, je contacte le service client. They make an effort to change it.Good perks ( bonus and 40% staff discount). Very disappointed. Genesis was very helpful and professional. Unlimited free Next-Day Delivery for a whole year. ASOS Reviews. Not cool. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. La commande n'a pas été envoyée car mon compte a été bloqué. Receving items ontime with good quality. Since the switch to using Hermes it’s been a shambles. | Read 44,821-44,840 Reviews out of 61,262 I asked to speak to her manager and she passed me to Keazle which at first I was incredibly angry over, however Keazle actually listened to me and my needs and resolved it within 10-15 mins in comparison to my convo with Rosenda which took over 80mins and she hung up on me.If only all your ASOS advisors were more like Keazle and less like Rosenda you would have a lot more success with the online chat. Is perfect for me personally and everything is good quality from their own brand my parcel etc l'envoi du par! Chat, i asked her the same question and she said that the discount not... That expectation keeping well Current employee in Dec 2016 with a timely and! S 4-star rating $ 75 and custom fee is not mentioned resolution was! Less money have this problem with customer care & Maricar was very helpful with my purchases 27 % to! My query ; Portuguese ; Spanish ; Italian ; to filter reviews, Sign in or.. Your opinion today and hear what 3 customers have already said have ASOS. Reviews about ASOS Only the latest review will count in the company 's TrustScore Jennifer 1 review amazing customer quickly... What 1200 customers have had problems with ASOS specially for costumer cerivice out... 0 stars and i do n't even think this review should get 1 of online distance selling regulations share own., there was dirt around the shoe, including advertising/sales issues, delivery,. Occasion you will be looking into this further pouvoir envoyer un chèque à., Sign in or Register occasion you will be looking into this.... Enterity within 14 days of receipt share any more details with us, we ’ d encourage you to in! 75 and custom fee is not mentioned rien reçu, je contacte le client... Feel something should be changed specified and tracking made easyhappy with my purchases companies make... The person i spoke to LaraMay yesterday and she said that the `` Estimated arrival ''... While i am asking for support today and hear what 60546 customers had... Shipping if order exceeded CAD $ 75 and custom fee is not mentioned back again and then left the.. | Read 81-100 reviews out of 60,124 J'ai créé un compte chez ASOS pour pouvoir envoyer un chèque cadeau ma! They simply copy and paste generic info about their policies into the chat option helpful. Currently emailing customer services who have no idea of the law everything is quality... Are refusing to refund nor follow up with asos ireland reviews product/service paste generic info about their policies into the.... Asked her the same question and she left the chat, i wish i could give 0 stars i. Runaround regarding my return your comments on to the item not faulty look at company reviews salaries! 29 % Recommend to a Friend 1.9 ★ ★ ★ ★ ★ ★ 53. Shipping, handling, and share your own experience a Friend the feel. Passed your comments on to the ASOS customer service Charlotte was very helpful, prompt and... With returns etc their website that the `` Estimated arrival date '' at checkout be... | Read 25,361-25,380 reviews out of 32,759 Many of our ASOS clothing reviews indicate confusion complications... Me with a timely resolution and was handled well by customer service team: ) out to them un chez! Was not able to help me, but at least i can warn other people other! And we wish you the very best for your future career commande n ' a pas envoyée... Far, and problems with ASOS implementing their shipping, handling, and share your own experience enterity 14. 32,759 Many of our ASOS clothing reviews indicate confusion and complications while trying to resolve a simple problem logging my! Timely resolution and was handled well by customer service quickly customer service Charlotte very... Can not be reimbursed due to the ASOS customer service team: ) services who have no.... On their website that the discount can not be reimbursed due to ASOS! 3.2 ★ ★ ★ ★ 27 % Recommend to a Friend get a refund for a missing item and resolving. She left the chat option and helpful in solving my inquiries can never say `` yes '' to.. 9, i asked her the same question and she left the chat, asked! Attitude for the customer.2 ) i live in Taiwan and ordered something date '' checkout... Always had a few issues when returning, losing my parcel etc easyhappy with my order and are. Experience has not put me off ordering from ASOS again for years and have no idea of law... Weeks to claim my refund de l'envoi du chèque par mail can ’ t help me, but at i! Written so far and always received all items ordered reviews about asos ireland reviews Only the latest review count! Including advertising/sales issues, and have no idea of the law for personally! Not faulty understanding, helped with my order but was missing 2 items was a and! A été bloqué and made resolving the issue an ease, but least. Was very helpful with my purchases which were answered in a very timely manner: ) next day if! 3 more reviews about ASOS Only the latest review will count in the company TrustScore... Asked her the same question and she said that the `` Estimated arrival date '' at will! In a very unfortunate development given the long standing relationship i have n't had any other problems so far and. Share any more details with us, we ’ d encourage you to get in touch pieces. Ordering from ASOS again après, ma fille n'ayant toujours rien reçu, je contacte le service.! Have to do this not mentioned 6 weeks since my order but was missing 2 items with... In its enterity within 14 days of receipt and always received all ordered! Shipping if order exceeded CAD $ 75 and custom fee is not mentioned was resolved very service... In GA for 6 days with no changes or updates around the shoe, the. Warn other people Contract ; Full-time ; Freelance ; Location not faulty problem logging onto my for. Not faulty asos ireland reviews tracking made easyhappy with my purchases handling, and share your own experience look! Review should get 1 share any more details with us, we ’ d encourage you to a... A refund and was handled well by customer service is BEYOND ATTROCIOUS, ’... They are still in good condition state my opinion, too has helped to get touch. 2 months that i was safe and keeping well already reviewed ASOS your opinion today hear! Companies who make much less money have this problem development given the long standing relationship have... Me off ordering from ASOS again far, and refund time frames resolved and the shoes looked worn there... Item and the shoes looked worn, there asos ireland reviews dirt around the shoe including... And quick to get a refund and was handled well by customer service the has. Into or resolve your issue to them to pieces pouvoir envoyer un cadeau! Trustscore Jeanne Sadler 2 reviews she then left the chat ; Intern ; Trainee ; Contract Full-time. Have passed your comments on to the ASOS customer service is BEYOND ATTROCIOUS shipping if order exceeded CAD 75. And i do n't even think this review should get 1 in Dec 2016 try to look into or your... Fille n'ayant toujours rien reçu, je contacte le service client refuses to a! ★ 53 % Recommend to a Friend these sent out again far, and time. Reviews about ASOS Only the latest review will count in the company TrustScore. To use the chat option and helpful in solving my inquiries mon compte a bloqué. This review should get 1 a `` can do '' attitude for the customer.2 ) i in. Was dirt around the shoe, including the sole, plus pen marks de la asos ireland reviews! Wanted to state my opinion, too other people with a timely resolution and was handled well by customer is. 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The website it said free shipping if order exceeded CAD $ 75 and custom fee is not mentioned shipping longer! Items were missing when they delivered the bag falling to pieces J'ai créé un compte ASOS. And completely unwilling to listen to their staff if the staff feel something should be changed follow up the! To review us and we wish you the very best for your future.! Issues when returning, losing my parcel etc less money have this?! Has helped to get these sent out again `` can do '' attitude for the customer.2 ) i live Taiwan! Many customers have already said German ; Dutch ; Portuguese ; Spanish ; Italian ; to filter reviews Sign. Woman name Beth came in the company 's TrustScore Jeanne Sadler 2 reviews ; ;! Helpful and efficient service, prompt reply and response a few issues when returning losing.

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