You’ll probably need to give us the information below. Once we have received your complaint we will acknowledge this via email. Dieser automatisierte Dienst kann dir beim Sperren deiner Karte helfen und bietet aufgezeichnete Informationen an. 2. Revolut has recently said it will introduce a phone line to help improve its customer service. Opening an account at Revolut is super easy: it takes only a few minutes to do it via your phone, and you will receive your physical card just a couple of days later. Revolut currencies Announcing 24/7 support Get the App . Revolut countries. You’ll need to tell us: your name and surname; the phone number and email address associated with your account; what the issue is; when the problem arose; and; how you'd like us to put the matter right. Alternatively, you can submit a complaint form or contact the Complaints team via this address. Revolut’s complaint numbers are tiny compared to Barclays and Lloyds Bank, which each got more than 100,000 complaints in the same period. The bank, which has two million customers had 171 claims made against it … I received money from my husband and I can't take it out why. We are aware of at least one advert, shown below, although there may be others. I have a serious problem, funds never arrived beneficiary. Hi I’m Sabir jan. Card not working. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. Made all the payments, and in February unfortunatly my phone falled and ended up cracking the screen. It has been more than a week now and I cannot get in touch with anyone. First of all, call the automated phone line +442033228352 to get your card blocked. I'm locked out of my account. I then transferred £23,000 on Feb 25, sending it to my Revolut account. Revolut said that the security lapses stemmed from phone numbers which can be faked or 'spoofed' by fraudsters, rather than due to its app. If you'd just like to speak to someone about an issue that's concerning you, please contact us through the Revolut app. I use revolut all the time for Internet payments, during travels, for subscriptions (netflix, google storage, etc.). Or you can email us at formalcomplaints@revolut.com. This bot passes more serious complaints on to humans. but yet again im directed to the app, which i cannot access as i no longer have access to the registered phone number even going to the app using the lost access to phone number this function does not work revolut has totally failed me i have even requsted for them to call me or even email but this has failed. Revolut Get 24/7 support No matter where you are or what time zone you're in, you should never be without access to support. It asks for my old phone number, which I don’t remember. "It made me think where is the human side of banking, you need to realise you're dealing with human beings who've lost a lot of money and are scared," Rennick said. I joined Revolut and became a premium account holder, successfully exchanging £22,000 into rand. We will accept and consider any complaint sent by you to us. Made a complain to the insurance company, and they came back saying that they wouldnt cover the damage because the phone was not … Block your Revolut Card in the app anytime, or call our automated phone-line +442033228352. Hi, I have a new phone number and I can’t log into the app. We'll look into your complaint and respond to you by email. There is also a built-in feature in the application to let you easily split a bill. Revolut amassed more customer complaints than any other major full-service digital bank operating in the UK between 2015 and 2018, according to a Freedom of Information request. Something it's wrong with the money I was expecting., not complete. Created with Sketch. The UK bank account comes with a proper account number and sort code. You can find more information on their website. If you have a complaint, the best way is to contact us is via the in-app chat. How to make a complaint. If you prefer you can make your complaint using this form. Alternatively, you can submit a complaint form or contact the Complaints team via this address.. I a premium client and in December i made a mobile insurance to secure my S8+. How do I change my account over? Contact number customer care. For any other enquiries please visit this page or contact us via the in-app chat. Juliopp. Please note that should you wish to have a possibility to apply to the Bank of Lithuania as to the out of court dispute resolution authority, then you shall make your complaint to us within 3 (three) months from the day that you found out or should have found out about the alleged violation of your rights or legitimate interests arising from contract with us. Is there someone out there who is able to help me with a direct contact to a LIVE AGENT and not automated machines? Hey @taekwondokid13. There is NO telephone number to talk to a live agent from . Shane_moon8 18 June 2020 12:49 #11. Die Revolut Ltd. ist ein in London ansässiges Fintech-Start-up. The number of new Revolut complaints rose rapidly between May and December last year, from 126 to 298. This directed users to a website, shown after, that uses Revolut branding and supplies an 0800 phone number to call. The ombudsman said that the complaints are being investigated. Hi guys, I am changing my phone number. Irrespective of the above, you always have right to approach the Bank of Lithuania as our supervisory authority in relation to any complaint about our service. We’re happy to answer any questions you may have, just send us a message via our in-app chat support. 1 Like. If you signed up before 20:00 (EEST) on 8 October 2020, our United Kingdom (UK) terms apply, unless you have received an email from us. Shape. If you’re unhappy with our service, we’ll try to put things right, Out of court dispute resolution authority. Their address is: Gedimino ave. 6, 01103 Vilnius, the Republic of Lithuania. Revolut is an excellent digital bank which is basically a bank on your phone with a connected prepaid debit card (MasterCard or Visa). If you want to make a complaint related to Revolut's trading product, please click here.. For any other enquiries please visit this page or contact us via the in-app chat. Or you can email us at formalcomplaints@revolut.com. Using this forum to open a complain about Revolut and their insurance company. Contact @anon33247966. Das Unternehmen wurde 2014 gegründet, und hat seinen Sitz im Level39, einem Inkubator für Finanztechnologie in Canary Wharf. After we reported this to Google and Revolut, the homepage was changed (see the third image, below). Changing phone number! No good. You also have the right to apply to any competent court if you think we have breached the law. To see our UK terms, change the country selector to "United Kingdom". plspiteri 20 August 2018 14:07 #1. If you have a complaint, the best way is to contact us is via the in-app chat. If you signed up to Revolut with a German address after 20:00 (EEST) 8 October 2020, these terms apply to you. In this case the Bank of Lithuania would act as out of court dispute resolution authority dealing with disputes between consumers and financial service providers. But I have never tested this channel of communication. Revolut is the most complained-about small online bank, Financial Ombudsman Service figures show. If you prefer you can make your complaint using this form. So far so good. Did you already change your phone number? Revolut Account reviews: I don’t know why you blocked me account. Type “live agent”. taekwondokid13 25 January 2018 19:21 #1. Revolut can use GPS to show the other Revolut users by you, letting you just tap their name to send or request money. Can you help? Revolut is available in the EEA countries, Switzerland, Australia and since March 2020 in the United States of America as well. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service. The banking app received 171 claims from British customers that were taken up by the Financial Ombudsman Service over this period, said the Financial Times. Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations. This automated number can help you block your card and offers recorded information. Rob Braileanu. For the second edition of RevInsider, we wanted to introduce. the phone number and email address associated with your account; how you'd like us to put the matter right. If you want to contact Revolut for a complaint then please click here . I think there is also a telephone number: “automated phone-line +442033228352” https://revolut.com/contact. JPAC 18 June 2020 13:54 #12. They offer you the ability to create GBP & EUR bank account in seconds. 25 January 2018 19:37 #2. Cheers E. Contact us. Our final response to your complaint, or a letter explaining why the final response has not been completed, will be sent to you within 15 UK business days of your complaint having being made, and in exceptional circumstances, within 35 UK business days (and we will let you know if this is the case). If this issue would persist, please let us know via the in-app chat and one of our support agents will help you with this. Hi guys, I am changing my phone number. If you are unhappy with how we have dealt with your complaint, you can refer it to the Bank of Lithuania within 1 (one) year of the date we sent (or should have sent) our final response to you. You select who you are splitting it with, and Revolut sends the request. My problem is i want changing my phone number but my old phon number dont live and the revolut send a Code to my old phone number. If you have a complaint, please contact us. A BBC investigation has discovered that a Revolut employee made a complaint to the FCA in 2016, asking it to investigate the compliance of Revolut and the conduct of its chief executive. You can do so by going to the Profile section -> "?" We can usually settle matters quickly through the app. TonyP 20 August 2018 14:22 #2. Von dieser Nummer aus … In one text – the first image shown below – the phone number of the sender was ‘11111’ and the link appeared to be a genuine Revolut URL https://revolut.help, although … We will communicate with you in English or Lithuanian, unless we tell you otherwise. The BBC spoke to a number of Revolut employees who worked at the firm before 2018. If you still have access to the app, block your cards from the app. For further help please take a look at the Help centre here . Here at Revolut, we have over 100 engineers working hard behind the scenes to build all the amazing features we use every day. Here at Revolut, we're trying our best to provide efficient support to all of our users, but during bank holidays our answers might be a bit delayed. How do I change my account over? Then, please try one of the following: 1. We always do our best, but we realise that things sometimes go wrong. Sperre deine Revolut-Karte jederzeit über die App oder rufe unseren automatisierten Sperrservice unter +442033228352an. We have reached out to you here on Trustpilot to get some more data from your end so that this could be looked into internally. Chad West. If you want to make a complaint related to Revolut's trading product, please click here. You can even send money to someone if you do not know their phone number. The tactics used by the Revolut impersonators In-app support chat If you still have your phone, in the app click More and then Support. Revolut has 10 million customers worldwide. Users to a live agent from this form I can not get touch! Said it will introduce a phone line +442033228352 to get your Card and offers recorded information help improve its service. This bot passes more serious complaints on to humans service, we’ll to. Customer service enquiries please visit this page or contact the complaints are being investigated the... 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