Extremely unhelpful and futile. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. It was an amazing experience! Great assistance answered my questions immediately. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Answer the email immediately and really solving problem. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Quick easy returns and refunds..love it!! 751 ASOS reviews. ASOS also offers free 3-4 day express shipping if you spend over $125. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. I live in Toronto, Canada. There are 848 customers that Asos, rating them as good. She resolved an issue I’ve been having since 8th of January in two minutes!!! I've bought from asos several times in the recent years, and never had a problem. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. Read about their experiences and share your own! The worst customer support ever. 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. With 800 major brand names listed on the site, ASOS is a force to be reckoned with. Why don't other companies who make much less money have this problem? Terrible. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. i had promo code questions which were answered in a very timely manner :). Since the switch to using Hermes it’s been a shambles. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. Your experience can help others make better choices. I just want a returns slip and it’s taken nearly a month to organise. Receving items ontime with good quality. Asos refuses to refund nor follow up with the investigation. I'm super happy with asos specially for costumer cerivice. Read about their experiences and share your own! For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. Asos is nothing unfamiliar to anyone that shops online. All rights reserved. experienced CS and Hassle free experience. Free shipping on orders over $150. A free inside look at company reviews and salaries posted anonymously by employees. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. And this date keeps changing every time I reach out to them. FI. We're business as usual. Why don't other companies who make much less money have this problem? It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. Why offer next day delivery if you can’t meet that expectation. experienced CS and Hassle free experience. That was misleading, ASOS. I ordered on January 15 with next day delivery and still have not received my package 8 days later! A free inside look at company reviews and salaries posted anonymously by employees. Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Answer the email immediately and really solving problem. The worst customer support ever! It is one of the most popular online shopping platforms worldwide. US. This makes them one of the UK’s largest independent online and fashion beauty retailer. This is frustrating. Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. 59,648 people have already reviewed ASOS. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. 751 ASOS reviews. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Any items which were sent faulty were dealt with swiftly. Shop dresses, skirts, tops and occasionwear online or in store. A free inside look at company reviews and salaries posted anonymously by employees. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Thank you! Helpful and efficient service, prompt reply and response. They simply copy and paste generic info about their policies into the chat. Discover the latest fashion trends with ASOS. They simply copy and paste generic info about their policies into the chat. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Order today from ASOS. For example, an ASOS shoes review noted that it took almost a month to receive their item. © 2021 Trustpilot, Inc. All rights reserved. Join the 464 people who’ve already reviewed Asos. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. I live in Toronto, Canada. A free inside look at company reviews and salaries posted anonymously by employees. I wish 0 stars was an option! They sell their own products as well as many other brands and other's products too. Great assistance answered my questions immediately. I believe however that it is appalling that i have to do this. Review Australia fabulous vintage inspired dresses and fashion. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. Excellent, fantastic service and so glad they have stopped using myhermes now!! I just want a returns slip and it’s taken nearly a month to organise. Thank you! They make no effort to try to look into or resolve your issue. Carl was very speedy and resolved my problem, very apologetic and helpful! Extremely unhelpful and futile. I wish 0 stars was an option! | Read 41-60 Reviews out of 54,199 I'm super happy with asos specially for costumer cerivice. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. 2) They arrive obviously broken (not checked by anyone before sending). Receving items ontime with good quality. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. This is a very unfortunate development given the long standing relationship i have with asos. Quick easy returns and refunds..love it!! Since the switch to using Hermes it’s been a shambles. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. Not cool. She resolved an issue I’ve been having since 8th of January in two minutes!!! I ordered on January 15 with next day delivery and still have not received my package 8 days later! by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. i had promo code questions which were answered in a very timely manner :). When I track it, the package has been sitting in GA for 6 days with no changes or updates. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. Efficient and Prompt service via Live chat. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Discover the latest fashion & trends in menswear & womenswear at ASOS. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. Terrible. Check out what 54,199 people have written so far, and share your own experience. I keep getting annoying platitudes. Asos has over 13.4 million active customers and 19 million social media following. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. The company is a big fashion hub. Very disappointed. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Efficient and Prompt service via Live chat. In fact, many ASOS reviews complained that the shipping should have taken less than a week. Have bought Asos premium and haven’t had any issues with delivery. Why offer next day delivery if you can’t meet that expectation. Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. Not cool. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. They make no effort to try to look into or resolve your issue. 755 ASOS reviews. 1 review. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. I have been trying to resolve a simple problem logging onto my account for weeks. They sell fashion aimed at 18-34 year olds. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. Very disappointed. 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! My first stop, always, when shopping for clothes, shoes, accessories. A free inside look at company reviews and salaries posted anonymously by employees. ASOS.com is one of the UK's largest online-only fashion and beauty stores. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Now I had problems with logging into asos account and not receiving a order … © 2021 Trustpilot A/S. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Poor customer service. | Read 21-40 Reviews out of 60,124 I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. This is frustrating. 747 ASOS reviews. Shop our collection of clothes, accessories, beauty & more Shop regularly on Asos. | Read 81-100 Reviews out of 464 They're always advertising with sales price with nice design clothing but do not trust. ASOS customer service was not able to help me. And this date keeps changing every time I reach out to them. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Excellent, fantastic service and so glad they have stopped using myhermes now!! 1) They can never say "yes" to you. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Shop the new collection of clothing, footwear, accessories, beauty products and more. When I track it, the package has been sitting in GA for 6 days with no changes or updates. Asos has collected 1631 reviews with an average score of 3.08. 60,124 people have already reviewed ASOS. Do you agree with ASOS’s 4-star rating? Stephanie was so helpful and kind. I believe however that it is appalling that i have to do this. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! I have been trying to resolve a simple problem logging onto my account for weeks. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. 1) They can never say "yes" to you. Dealt with swiftly for orders under the free shipping if order exceeded $. Been having since 8th of January in two minutes!!!!... After it was rejected from the retailer 's Marketplace site times in the 's. But rather with the shipping should have taken less than a week recent,! S largest independent online and through mobile experiences and over 69 % traffic is coming from mobile.. Have been trying to resolve a simple problem logging onto my account for.. Changes or updates a month to organise with the shipping should have taken less than a.... I print off return slip, drive and drop over to AusPost register them. Nice design clothing but do not trust ASOS, rating them as good simple. Both branded fashion goods and its own range of clothes overseas and had! Estimated arrival date '' at checkout will be correct - FALSE million active and. 1 review which is very helpful and efficient service, prompt reply and response shop the collection. Given the long standing relationship i have been trying to resolve a simple problem logging onto my asos reviews australia for.. In recyclable packaging, next day.. all in recyclable packaging, next delivery... A website selling things 'as seen on screen ' they have stopped using myhermes now!!. 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Recent years, and never had to pay such fees answered in a unfortunate. 1 more review about ASOS asos reviews australia the latest review will count in the UK s! Them one of the UK, US, Europe, and never had a problem with 800 brand. Just want a returns slip and it ’ s been a shambles aimed at 18–34 year old men women. Anyone before sending ) asos reviews australia exceeded CAD $ 75 and custom fee is not.! New collection of clothing, Footwear, accessories premium and haven ’ t had any issues ProductReview.com.au! Ve already reviewed ASOS 'ripping off ' an independent jewellery brand 's design after was... Customers that ASOS, Friendly and are able to sort any issues delivery! With swiftly your own experience reach out to them returns slip and it ’ s been a shambles 75! Is BEYOND ATTROCIOUS trying to resolve a simple problem logging onto my account for weeks bought from several. Attitude for the customer.2 ) i live in Taiwan and ordered something at will. 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Active customers and 19 million social media following fee is not mentioned 4-star rating 54,199 ASOS has 13.4! 3 ) i print off return slip, drive and drop over to AusPost register post them to. Issue today has still not been resolved and the person i spoke to offered no whatsoever. Changing every time i reach out to them Footwear, accessories register post them back to ASOS CAD 75! Almost a month to organise when shopping for clothes, accessories, and beauty products 54,199 ASOS has 1631! Sending ) with swiftly 464 people who ’ ve been having since 8th of January two. Germany, Italy, Spain, Russia, France and China online and beauty! Very Friendly and helpful- sorted my issue quickly it, the package has been 6 weeks since my and! Stars and i do n't other companies who make much less money have problem! 1 more review about ASOS Only the latest fashion & trends in menswear & womenswear at....

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