There’s an email attached to it saying it’s a 2010 model, so someone scratched out 2011 and forged my signature next to it and put 2010. This means the motor plan is activated, but the car is not driven off the showroom floor, meaning it cannot be sold as ‘used’ and neither has it done service as a dealer demonstrator (‘demo’).”, No, she could not do that. The process works like this: Consumer files complaint. Santam is the insurer of choice for millions of South Africans countrywide. After BMW officially broke up with me, it took about 30 seconds to find someone who had gone through almost the exact thing I had. Sanlam Personal Loans Get a loan of up to R200 000 at a fixed interest rate. I tracked down Shikar. I mailed Jan back explaining that NADA would not comment. I’m in agreement with that,” he finally said, quickly following up with another redirect. I asked to be put through to a manager. Now I needed the official line on pre-reports from BMW South Africa. We are a responsible lender and will never lend you more than you can comfortably afford to repay. “The manufacturer wants market share and a dealership is chasing rands and cents.”, Let’s say the sales target is 50 cars for the quarter. So, in August, I called BMW South Africa. Not necessarily, he said. Take it or leave it. But, she explained, it was all a mere matter of a “pre-report”. Structured But, despite dragging BMW’s name through the investigative mud, it is business as usual in Sandton. Well, interesting in the sort of way when it isn’t your problem, which this clearly was. I accepted their deal. “Each month, I get new demos. The trick, though, is that these cars have to be reported as sold. Santam confirmed that "steps" had been taken against a number of assessors, including freelancers on contract. “The manufacturer wants market share and a dealership is chasing rands and cents.”, “Let’s say the sales target is 50 cars for the quarter. Contact & review 1st for Women - rated #37 in Insurance Instant quotes, 'cos you can't afford not to! I’d soon find out that the latter was far more likely. “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. — claiming deals are made between the dealership and consumer and has nothing to do with the manufacturer — but the regulator has launched a wide-ranging investigation into the entire motor industry around the apparently widespread and accepted industry practice. My BMW dealer is no longer speaking to me. I asked to be put through to a manager. Syndicate fraud police said the allegations of fraud based on … Consumers cannot talk to the press office and, apparently, you cannot be a consumer. Neither Jan or Gary emailed me back. He noted my complaint, as well as Sandton Auto’s response that they were not willing to budge on their initial offer. PETER BRUCE: Hello, useless ANC. Non-compliance with the act does not necessarily imply fraud, although, based on the specific set of facts, it may. They asked if I had a document named a Warranty Registration Certificate. When journalists aren’t being journalists, they don’t want to write stories. He mailed the CEO. “But they are still brand new cars,” he says. I’m in agreement with that,” he finally said, quickly following up with another redirect. Santam, South Africa’s largest short-term insurer recently announced the 100% acquisition of the issued share capital of Brolink, a leading insurance administration provider. And the accolades just keep coming. Sandton Auto now had 10 business days to agree to MIOSA’s mediation finding and if they did not, I was able to go to the NCC for resolution. What about this question was so difficult to answer? We use a portfolio of on and offshore insurance licenses and highly specialised skill sets to create tailored financial solutions aimed at optimising capital structures and enhancing profitability. “I’m hoping these are going to sell the next month, so maybe the buyer loses one month of warranty. Santam is the insurer of choice for millions of South Africans countrywide. Not happy with your BMW dealership? I mailed and called Danica a couple of times to find out what had gone wrong with the warranty registration, but she wouldn’t get back to me. I’ll now have to file my case with the NCC, which will also need to include the documents which show I was sold a used 2013 BMW, not the new 2014 model I signed for. In only 6% of OUTsurance complaints did the ombud find in favour of the client - compared to 24% in the case of Hollard complaints. And that’s where things get complicated. per month Get a quote today! HEROES of 2005 – they received compliments! I whined. I phoned Moderna and they have vaccines for us ... Santam is seeking to appeal against a 2020 judgment in favour of ICA and Ma Afrika Hotels that found it … So if having a car in motor plan was of such importance the client would have been happy to pay for the balance of the year. The journalist recounted the stories of “victims of the widespread pre-reporting phenomenon”, including buyers of a Nissan, a Mercedes, a Land Rover and two BMWs. If other party refuses or neglects to respond, matter is referred to NCC. He noted my complaint, as well as Sandton Auto’s response that they were not willing to budge on their initial offer. Reviews create content that improves your Google search results, making your business more visible, and easier for consumers to find you. I rephrased: “Is this practice, in terms of NADA’s own guidelines, acceptable for BMW to engage in?” They could not comment about that either. on CapeTalk in July 2018, the call lines lit up with angry consumers. What is it? Temoso and his boss at BMW Finance, Nkululeko, were both cc’d on that email, so I pleaded with him to help. Affordable insurance quotes, ranging from Car, Home, Business & Life insurance. Up to R150 000 Accident Cash* All Your Payments Back* Double Airtime and Data on The Unlimited SIM. My friend Laura, a fellow journalist, squashed up her face when I told her over coffee that I was going to write a story. After BMW officially broke up with me, it took about 30 seconds to find someone who had gone through almost the exact thing I had. He assured me that “as a champion of the highest standards of corporate governance and citizenship, BMW Group South Africa expects the same level of integrity and transparency of its dealers” and suggested that customers get in touch “if they believe they have received anything other than first-class service from a dealer”. We help you be safe and stay safe - everywhere you go. But not Marc. With the above two points in mind it is impossible for the dealership to comply with your findings. The headline got straight to the point: “. “I contacted the dealership and apparently the guys who handled my application are no longer working there. “The issue has got nothing to do with insurance, but motor plans mainly, and disclosures during the motor sales process… it is strange that it would be referred to our office when it has nothing to do with short term insurance.”, Under the Consumer Protection Act, he wrote in a mail, suppliers are required to “disclose information at the point of sale. She blamed Metrofile, the digital storage company. The dealership believes a fair deal was enjoyed by the client even if she no longer believes so.”. Johan didn’t mail me back. With over two decades of experience, we have established ourselves as adept leaders in the insurance industry. I was told by the customer service agent that she could not give me a time frame on a response — a week, a month, a year? By continuing your visit to this website, you consent to the use of cookies. Customers are usually very happy with deals like this as they enjoy a great discount on a brand new car. It’s me, Tanya Pampalone. Santam is the insurer of choice for thousands of South Africans, countrywide. This does not make the car used, it is still a brand new car, but the motor plan is running. I didn’t think about it much — surely it was just some weird logging issue in their system and they’d sort it all out. In an effort to provide you with the most up-to-date information on COVID-19 to ensure that you are #RiskReady we have have created an information hub.. For detailed and regularly updated information, click here. Our business was Established in October of 1998, with a sum total of 14 staff members including the workshop & … OUTsurance and Santam had the fewest complaints referred to the ombud. I want this sorted out now!. I told him I’d dig up the old emails about the sale from a former employer, which happened to be the, One of their primary missions, according to the. I told him I’d dig up the old emails about the sale from a former employer, which happened to be the Mail & Guardian. CLAIM NUMBER: 174802548 Please consider this to be our final position on this matter.”. Marc, over at Sandton Auto, isn’t going to make it easy for me. I called a friend who is a senior competition practitioner. Unfortunately, a vehicle’s manufacturer warranty only lasts for a few years – and the older your car gets, the more chance there is that it will have a mechanical or electronic failure, which is when you really need warranty cover! Translation? She recommended I call in every third or fourth week to check in. But they usually pay attention when you say you’re a journalist. There has to be “prejudice” — that is someone is placed at some disadvantage of another. “As per our (Tanya, Kotie, Marc) meeting on Monday, 22 October 2018, I advise that we did answer all your concerns during this meeting. Removing advertising from your browsing experience is one of them - we don't just block ads, we redesign our pages to look smarter and load faster. “It would not be fair to the consumer. Santam has now used this acquisition as an opportunity to consolidate the operations of various administration businesses within the Santam stable. I took another look at the documents I dug up from my old email server at the Mail & Guardian. Postal address: Forensic Services, PO Box 3881, Tygervalley 7536 SAICB (South African Insurance Crime Bureau): 0860 00 25 26 SMS shortcode 31640. COVID-19 RiskReady. A bottom-of-the-line BMW, but a BMW. “Good for you,” she managed, in the same way someone calls you “brave” when what they really mean to say is stupid. Maybe the National Automotive Dealers Association (NADA) could tell me, he offered when I called him to follow up again the next week. new cars are reported as sold in SA without having left the showroom floor” and how this “cheats unsuspecting buyers out of precious motor plan time”. It’s a widespread practice,” a dealer principal in Johannesburg explained to me, on the condition of anonymity. You might have heard about them. They lost my documents? We take them seriously and would not make up a fact. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. “Perhaps you should seek independent adjudication through MIOSA. All of them. The Ombudsman for Short Term Insurance in South Africa (OSTI) has published its annual report for 2018, highlighting the most complained about insurance companies in the country. Isn’t it suspicious if a bunch of pre-reports are put through in the dealership’s name? Ong Namo -I bow to the subtle divine wisdomGuru Dev Namo - I bow to the divine teacher within. So, I asked, isn’t the manufacturer culpable? Business pillars. The journalist who has been mailing you with questions about pre-reports?”, What happens,” he started to explain, now able to recall that he actually was familiar with the term pre-report, “the dealership has a sale, so they order the vehicle, but then the buyer cancels the order and walks away, but the motor plan is activated.”, That’s the question that nobody answers,” he said, exasperated, and by “nobody” he meant the dealerships he was meant to mediate. Use your Hellopeter business account to collect reviews and engage with your customers, and control what consumers see in … I’m no attorney, I’m just a consumer who happens to be a journalist. Pet health insurance for your furry loved ones. But by then, I was well-versed in its meaning. Kindly note that Sandton Auto BMW will not respond to any further communication in this regard.”. I told her I’d need that refusal to comment in writing. I thanked her and asked if I could be transferred to the press office because, in addition to being a consumer, I was a journalist working on a story about pre-reports. This was where things started to get interesting. Next up for comment was the Retail Motor Industry (RMI), of which NADA is a member. Santam Structured Insurance Limited (FSP 1027) (Company Registration Number 1952/000436/06), Santam Structured Life Limited (FSP 1026) (Company Registration Number 2002/013263/06), Santam SI Investments Proprietary Limited (FSP 1028) (Company Registration Number 1995/002583/07), Santam Structured Reinsurance dac (Company Registration Number 251841), Santam Structured Reinsurance Limited PCC (License OC00006823), Santam Structured Insurance Limited PCC (License C116015506), Santam SI Investments Mauritius Limited (Company Registration Number C40575). That’s where I don’t have a clear answer from motor dealers. Kindly note that Sandton Auto BMW will not respond to any further communication in this regard.”, Perhaps you should seek independent adjudication through MIOSA. Was my situation more like Shikar’s and Crystal’s than I initially suspected? Select which newsletters you'd like to receive, Anso Thom, Christi Nortier, Estelle Ellis, Zukiswa Pikoli and Mark Heywood, What you have purchased is known in the trade as a pre-report,” she wrote in an email. We’re a digital platform dedicated to showcasing excellence in South Africa. In February 2016 the publication ran two separate stories about how “new cars are reported as sold in SA without having left the showroom floor” and how this “cheats unsuspecting buyers out of precious motor plan time”. This is usually discussed at point of sale. We help you be safe and stay safe – everywhere you go. If investigator recommends prosecution, the NCC prosecutor will file to prosecute the supplier through the NCT.
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