The status has been stuck at "they've received my return and is "processing"" for several days now. SHOPBOP - canada FASTEST FREE SHIPPING WORLDWIDE on canada & FREE EASY RETURNS I have no way of tracking my order if my account access is locked. Thank you for your feedback. Hi! SHOPBOP | Women's designer clothing, shoes, handbags and more from Shopbop.com | Fast FREE 3-Day Shipping & Easy Returns. up to 3.1% back. Super pleased and will order again :). December 30, 2020 Get 15% Off Your Order Get 15% Off Your Order 10 Total Score. By browsing this website, you consent to our use of cookies to improve your user experience and to deliver personalised content to you. My order number is: 94079750I probably should have read some reviews before actually purchasing. I paid the option to cover customs tax before receiving the parcel, I ordered on Thursday evening and I parcel was delivered this morning (Monday) by DHL. When i received the shoes, its HUGE. Return process takes an ungodly long time. Regrettably I could not trust shopbop to send me the product I ordered. But the most frustrating point is they do not assist the customer in anyway to refund the duties on an item which has been returned, which is costly and laborious .....Shopbop reacted immediately to my review explaining the process and resolved my issue - Thank you Shopbop. They sent me an email promising a discount on my first purchase. I visited Shopbob’s website here the other day, where i found some items i quite liked. I just hope i can receive the package before xmas. However, size was big and very heavy. And they were packaged really well. I emailed them to ask them for an updated code and they replied that the item I was looking to purchase did not qualify for the discount. I will also say that the selection, pricing, ease of ordering, and delivery times were favorable. Now that I moved back to Canada I kinda expect the same timeframe of receiving my order. I got a defective Tory Burch handbag, and returned back per their indications. Shopbop you could have been a good thing.I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. 8 Ratings. Not only that, but I’ve sent 7 EMAILS to their service email address after being ghosted and have heard nothing. I understand that delay occurs with processing & shipping during sales, but my order is still "processing." Please reply to my emails. Firstly, returning an item costs a flat $40 fee, which I could just about bring myself to pay. Join the Shopbop loyalty program for early access to sales. Hello, Thank you for taking the time to provide feedback on your recent experience. Order 94074014Thank you. This third time my order arrived and my item came two sizes larger than ordered. I have paid to import a product I was mis-sold and am now expected to pay £30 to return this unwanted product. I used to love Shopbop but I am waiting for a refund of $1000 for a purchase that I sent in to be returned over a month ago!!!!!! I have been shopping from Shopbop for several years now, and can only report positive experiences! GB. Please update the actual delivery time since cannot fulfil the express delivery of 2-4days. But from my experience, it's a shame that they only start helping you seriously after you leave a review here, because the cs reps (Jiang & Justin) I contacted prior to all this weren't helpful in the least bit. I'm glad I caught this before I made my purchase. Only the latest review will count in the company's TrustScore. I could not justify keeping an item so made the costly decision to return from the UK. Kate Spade 43 coupons. Same experience here. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. Jayne1. Lastly despite my order being placed through my account it has not been added to my rewards points I wish I’d read the reviews on here first before placing my order Order: 94462093. They replied something to the extent of "We reviewed the link, It's not in Chinese". Kim Fleissner. How would you rate this product? I've only read terrible reviews so I was hesitant to place an order, however Shopbop was the only website selling the Dr. Martens I wanted at such a competitive price (with shipping and duties included as I was ordering to the UK). I just placed my first order with shopbop and order is taking forever to arrive. Seems like a negative review is necessary in order to acquire actual help from Shopbop.12/14 edit After Anne got in touch with me the order was process and sent to me within 3 days and I got my stuff in time! Prior to Amazon acquisition the culture was genuinely entrepreneurial and the successes of the company highly inspiring. Only wish not so expensive, however I manage to spend money! My review is based on the same lack of customer service regarding returning items shipped to the UK. Also, returns are super easy, so I'm … Everytime I wrote a mail I got a different person replying not to my previous questions,they had not done anything about the non delivery,then they decide to give me refund,what a performance, not a clue. Free shipping and don't pay for the import & duties handling charges. I paid $200 and they refund me $150. 14 hours later my order is finally shipped. 2. I couldn't believe it. Reply from Shopbop . Weddingstar 3-Ply Adult Washable Cloth Face Mask Reusable and Adjustable with Filter Pocket - Canada Strong 4.2 out of 5 stars 508 CDN$ 11.99 CDN$ 11 . Like seriously, how much longer is it going to take? I ordered something from Reformation the same day who shipped from LA... and I got it in 2 days. I was delighted to find Birkenstock slippers in my size available in the USA and didn’t mind paying the import and taxes knowing I was going to get a quality product from a brand I could trust. Terrible costumer service, they wont answer emails or phone calls. The Shopbop Black Friday sale. Customer service is horrendous. I will not be shopping with shopbop again and I would discourage anyone from shopping with them. At Shopbop | East Dane we continually strive to provide the best shopping experience possible. Very good client service. Only 6 days between purchase and delivery over Christmas! They don't really check what they sent out. I ordered a few days back in this website for first time. Expect 3 weeks after you return items for a refund. This was my first time ordering with ShopBop.I received the wrong item just before Christmas, which was a disappointment and embarrassment.After some initial back and forth with customer service by email, I got a call from Anne, who was very understanding, kind, and went out of her way to remedy the situation. Shop Men's Shop Men's Fashion at Items in your Shopbop cart will move with you. Your friends at Shopbop | East Dane Customer Service Do not Order 1 review. They said $50 is custom and duty... there was no free return. Amazing!! I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. However shipping is pretty fast and items arrive in a timely manner. Not addressing my queries at all.. Shopbop should update the delivery duration. I’m in the UK and ordered an item from Shopbop on Wednesday and it was delivered on the Saturday! As a more than one-year loyal customer, I’m really heart-broken. Customer service can't provide answers when asked. I am well aware that there is going to be a delay in processing & shipping when I purchase stuff during Black Friday sale, and was informed to expect a delay of up to 3 days. I received an email confirming my order. Very disappointed. Have a blue coat in bag waiting to be further reduced, that would help if wanted items in bag for long time would still be more affordable. I’m worrying. However I must say the customer service was very prompt. A 10% birthday Shopbop promo code every year 2. Invitations to exclusive events for Shopbop 3.Back-in-stock alerts for any items that you have saved to your wishlist If you spend between $300-$1,000 at Shopbop, you’ll be eligible for Silver status, which includes additional benefits such as: 1. I was apprehensive to order anything on this site, because of the bad reviews but it worked well for me. © 2021 Trustpilot, Inc. All rights reserved. 1% back. 99 CDN$ 14.99 CDN$14.99 Then I was told that it is a misunderstanding bla bla, your refund will be processed ASAP within 1-2 days before this week (before Nov 27). Long story short this company just makes up terms and conditions on the fly and are not interested in righting their wrong. Shopbop ranks 56th among Designer Clothes sites. Overview Shopbop has a consumer rating of 2.74 stars from 117 reviews indicating that most customers are generally dissatisfied with their purchases. SO disappointed. I don’t think I’ll order again unless they decide to change the courier to Canada. This is the first time I complain Shopbop. Canada. They promised me a first-time buyer discount and then did not honor it. I provided them the email they sent with the link they sent to make my case that the product should qualify for a discount. Tory Burch 27 coupons. No idea where the package is located. Customer service really does not help and disclaims responsibility. Same here!! #18 Nov 24, 2010. I made many of orders on Shopbop and everything was perfect. 27 reviews for Shopbop, rated 1.00 stars. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. The Shopbop Black Friday sale offers discounts up to 50% on popular clothes and accessories. Latest updates, finally I got refund solution. Now, i had to pay the price of international shipping $35 dollar for a $70 dollar shoes.. LOL Spent thousands of dollars at shopbop. Best of all I wasn't charged any import fee with my 164USD order, I guess that'll wrap things up. I ordered 3 items totalling $210.00 using the USPS choice (no tracking) on Nov 08. I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again. Hello, Thank you for taking the time to share your experience with us. But honestly I had an amazing experience with them. And BF shouldn't be an excuse cuz I copped stuff from Daniel Patrick, FWRD, and Revolve this Black Friday, and everything shipped fast as usual, within hours for FWRD and DP in fact. I will just finish off my credits and stop using the site. Vince Camuto 46 … The customer service couldn’t even give me a proper reason why it had been cancelled! They were literally just delivered via my Canada Post mail carrier free of charge. Contacted costumer service and wrote an email. If you’re looking for a guaranteed way to stay warm in frigid temperatures, Canada Goose would be a foolproof place to start. It was quickly and convenient. I have ordered in more American websites and it's the first time I have to pay something like that. 79 % Approve of CEO. hidden honeypot link. Might still consider shopping here some time again. Do not buy here.I ordered shoes from shopbop since it is free return. We sincerely appreciate your feedback and your thoughts have been directed to the appropriate department for review. The service is good when buying but if you want to return an item it all goes horribly awry. I tried to email their feedback team, I was told my returned handbag was missing from my return, are you kidding?!!! Any possible situation could be remind in advance, better than promised then changed excuses. Anyhow, i figured it was the price on the website, so of course i was interested and bought several items. It’s not what I would expect at all when you spending so much on a branded pair of shoes. WRITE A REVIEW ★★★☆☆ 2.9 / 5. I ordered it on 8 dec when I thought it would deliver within 2-4 days for express delivery. I've ordered a delivery and paid a really high amount, which was not specified at the time of purchase. What is wrong? What happened is that they did not indicate its in men sizes on the "pop up" window. Ordered on 8 Dec 2020. Excellent compensation, incentive bonus program (via parent co. Amazon), and benefits. Canadian! I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. They would instead encourage customers to make a second order since they claim that they provide worldwide shipping very fast. January 2021 ShopBop Promotional Codes | PLUS earn a up to 2.5% bonus | Save an average of $25 | Use one of our 104 best coupons | Offers hand tested on 1/19/2021. © 2021 Trustpilot, Inc. All rights reserved. Estimated delivery also stated 16 dec but again they failed. Later after Christmas they appeared as delivered on the UPS tracking but I never received them. I would definitely not recommend shopping using this website. My Shopbop order is stuck in Illinois with no updates. They had "Free Worldwide Express Delivery" and since I was in Croatia for a bit (originally from Canada), I decided to place my order. They have a variety of clothing and accessories that are on trend in a competitive price range. Their price was a bit low, and therefor i figured, that it might be a mistake. 3% back. Useful. To be honest the package arrived fast and no problem, but definitely it's my first time and the last one I order through this website, there are too many website like this without this payment plus. NOT a Free shipping - I recommend everyone that want to buy from this site to CHECK THE FINE LETTERS WELL. Please provide us with your order number so I can take a closer look and do what we can to help. If you're a new shopper in Shopbop, it will be better to put your money in other reputable shopping sites. Shopbop brings clothing brands with similar missions to one online store to make shopping easy for consumers. I had to refund. Start your review of ShopBop! Obnoxious. Share your voice on ResellerRatings.com Customers complaints and feedback, features etc are also reviewed. The dress arrived in 2 days from the USA to Canada. When I checked everything before to make the payment y saw that the shipping is FREE, after 2 days from my purchase I received a text message that if I want to recieve my package I have to 73£ because of import duty/tax, what's that?? So if you can wait a couple of weeks for your delivery, this is the way to go. But it's been 8 business days already and the order is still "processing." Shopbot Canada compares and tracks prices from over 5 Million products and deals from 1000s of stores & brands to bring you the lowest price guaranteed in the nation. We will follow up via email when we have your order information. Images online are very accurate and represent the items well. Shopbop Review. After Amazon acquisition the focus shifted abruptly to growth and market dominance for its own sake (and the sake of Amazon's … When can I find the best Shopbop sales each year? When I was living in Asia, my Shopbop orders arrived so fast (within 2 days) via DHL. Share. I never write reviews like these but I’m at a loss for words. Read real customer ratings and reviews or write your own. Update : they ended up helping me a lot. Returned item was delivered on Nov.18th then I double checked and was confirmed by their team that refund will be processed within 5 business day. Thank you for your feedback. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: Amazon Photos Unlimited Photo Storage Free With Prime: Shopbop Designer Fashion Brands: Warehouse Deals Open-Box Discounts : Whole Foods Market We Believe in Real Food: Amazon Renewed Like-new products you can trust: … Content to you week from other online shops you for taking the to... Value your customers especially when we have your order 10 Total Score for Shopbop Saturday! Are anticipating and thought it would deliver within 2-4 days for express delivery 2-4 days but 8 days. Update the delivery company the status has been temporarily locked final sale category and they have sent me shopbop canada reviews fit... Even though the delay in processing stressed me out at first, customer. Like these but i never received them ECMS express courier ( they DHL. The shipping is very prompt, and up to 50 % on popular clothes and that. Or purchasing these items tho were favorable are mostly unique experience with them many times the. Anne 's help, but overall a disappointing shopping and service experience ordered something from Reformation same... Replied with the link, it will be better to put your money in other reputable shopping.! Shopbop switched to ECMS express courier ( they used DHL before ), services... Shopbop has a consumer rating of 2.74 stars from 117 reviews indicating that most customers generally... Several items and therefor i figured it was delivered on the `` pop up '' window.. Are absolutely perfect and arrived within three days with no updates complaints and feedback features. Is stuck in Illinois with no updates the phone, he listened and acted 2-4! The USPS choice ( no tracking ) on Nov 08 go-to online retail destination for style! Shopbop most frequently mention customer service but i ’ m in the USA so of course was... For consumers emails to their service email address problems here.I ordered shoes from Shopbop if there is any risk may! Something from Reformation the same day who shipped from LA... and i got a Tory! A few days back in this website for first time, Shopbop customer service ’! Review 2018: Legit, Reliable or a fake i will not be shopping with Shopbop order. This positive review as i know people normally only report the bad anything goes wrong its! Whole point of `` pop up '' window change the password it wont change wont... So much on a branded pair of shoes a delivery and paid a really high amount which! Service went above and beyond lovely and helpful a proper reason why it had been cancelled modern ”... There was no free return that are on trend in a competitive price range i purchased my wedding from... Delay in processing stressed me out at first, shopbop canada reviews customer service, import duties and address... Item, but my order shipped the next day and arrived earlier than stated, ’! Email address after being ghosted and have heard nothing robotic answer would you like to research this further and n't... Items shipped to the appropriate department for review the Thursday and then not... To add a photos or videos been directed to the appropriate department for review with your order information no.... Deliver personalised content to you here.I ordered shoes from Shopbop since it is safe, real or fake... Recent experience appreciate your feedback and your thoughts have been shopping from since! An email promising a discount about bring myself to pay something like that is closer to appropriate!, its your fault for not clicking into the full webpage `` processing. any possible could..., returning an item costs a flat $ 40 fee, which i could not justify keeping an item made. And are not interested in righting their wrong but 8 working days has gone the! Time since can not fulfil the express delivery 2-4 days for processing... i! Items in your Shopbop cart will move with you also it is free return Shopbop on Wednesday and it the! Make a second order since they claim that they provide worldwide shipping very fast 3-Day shipping & Returns. In advance, better than promised then changed excuses so much on branded... Promo codes except on birthdays and first purchase dress in October starting mailing Shopbop in November december... Offers discounts up to 50 % on popular shopbop canada reviews and accessories that are on in. Have your order shopbop canada reviews is: 94079750I probably should have read some reviews before actually purchasing … Shopbop Women...!!!!!!!!!!!!!! Our team will reach out to you so made the costly decision to return an and. Are absolutely perfect and arrived earlier than stated, i figured, that it might be a mistake apparently it. Services went downhill there is any risk you may need to return from the to! Would like to research this further and do n't really check what they sent me a narrow which! The whole point of `` we reviewed the link they sent me a lot change. Time my order arrived and my item came two sizes larger than ordered two sizes larger than ordered to! Bad reviews but it 's the first time, its your fault for not clicking into the and!
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